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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


November 16, 2023

5  out of  5 rating by Sandee
"Ted Heaton has been my agent for about 25+years. Staff has always been there when needed especially when we went through 2 disasters. They are compassionate, caring and understanding people. Jammie has been wonderful to work with. She’s helpful, polite and answers my questions. Thank you all. S. Davis"

Laura Prevost

October 27, 2023

5  out of  5 rating by Laura Prevost
"Been with State Farm many years and they still have delivered outstanding service. I want to express my gratitude and appreciation to Taylor Peek who was the main person in charge of this project. Excellent customer service."

Arthur Wilkerson

October 24, 2023

5  out of  5 rating by Arthur Wilkerson
"I like people here."

Josh Ramynke

September 29, 2023

5  out of  5 rating by Josh Ramynke
"Everyone I've worked with has been incredibly responsive, helpful, and patient. My neighbor recommended them to me and I'm glad that I took their advice. Now I recommend them to others too!"

Daniel Eckermann

September 22, 2023

5  out of  5 rating by Daniel Eckermann
"This State Farm office "gets it." Most important, they know the client, the customer. They understand the urgency in handling the mishaps (fender benders) that happen. They are also quick to provide accurate advice in the normal procedures. Good people."

Cindy Kelly

September 20, 2023

5  out of  5 rating by Cindy Kelly
"Excellent company, wonderful support."

Army Truth

September 19, 2023

5  out of  5 rating by Army Truth
"This is a pretty good insurance company. I always work with taylor and he is the best person ever. I want to give taylor ten stars for all the patience he has by working with me and answering every question I ever had about insurance policy. I have been with this company for about two years. It never ran into an issue. If I need clification and I call Taylor, He always gets back to me. I will talk to me about specific details on the policy so I am aware of coverage. Having someone as taylor is a Positive outlook at my book because there are not many people Who will sit there and talk to you about different types of policies and what additional resources may need it for your lifestyle. I have been knowing taylor for like two years, and this guy deserves an employee of the Century."

Cristhian Ramirez

September 12, 2023

5  out of  5 rating by Cristhian Ramirez
"Ted Heaton State Farm has great people working to help us customers. I’ve been helped by Taylor Peek that responds to my emails and calls pretty fast. Makes sure that he communicates clearly on information about your policy. Taylor is really easy to speak to."

Marty Sexton

September 8, 2023

5  out of  5 rating by Marty Sexton
"Very happy with our new insurance quote provided by Daniel Rosenthal at the Ted Heaton State Farm Agency. Daniel listened to our current policy features and worked hard to come back with a competitive rate. I expect good things from this agency from this initial response. I'll check back some day and let y'all know how things are going. Marty Sexton"

Jesus Cueto

September 6, 2023

5  out of  5 rating by Jesus Cueto
"Always a great experience, they helped me saved money. Thank you Ted and thank you Erick!"

Mohammad Faiq Hazim Adenan

September 5, 2023

5  out of  5 rating by Mohammad Faiq Hazim Adenan
"Daniel Rosenthal guided me through the process of transitioning my policy from a different state. It was seamless thanks to him!"

Samuel Berry

August 31, 2023

5  out of  5 rating by Samuel Berry
"Daniel Rosenthal did an excellent job with setting up my insurance and answering any questions that i had."

Cornel Nkwocha

August 30, 2023

5  out of  5 rating by Cornel Nkwocha
"Super Happy to have come across Ted Heaton's office. I moved back to Houston and Grant is still my go to guy. Love the personalized touch and being a valued customer."

Dash Foster

August 28, 2023

5  out of  5 rating by Dash Foster
"It was my first time getting renters insurance and I wasn’t sure what to look for. Taylor helped me through the whole process, was able to answer all my questions, and got me a great rate."

Tyler Beers

August 24, 2023

5  out of  5 rating by Tyler Beers
"I've always used State Farm for insurance and Ted Heaton State Farm is fantastic. All of the staff is very friendly and responsive and always work with me on getting replacement cards over very fast and getting updates to any policies done without issue. Cannot recommend them enough."

Rocky Cordova

August 22, 2023

5  out of  5 rating by Rocky Cordova
"Very pleased with my experience. Ashlee helped me out and helped me set up both my renters and car insurance! She is very knowledgeable and quick to get things done! It was my first time setting up insurance. I initially only had renters insurance through SF, and eventually came and got car insurance because of how easy, fast and convenient it was."

Kristi Morris

August 16, 2023

5  out of  5 rating by Kristi Morris
"I have used Ted Heaton State Farm for auto the majority of my time living in the Austin area. I just recently signed up to switch my homeowner's policy with them. In year's past, I have received quotes from this office, but they were not quite competive enough on pricing for me until this year. So why would anyone care? I wanted to mention this because even though I was on the fence about switching over the past couple of years, I knew I could still call and ask questions about auto OR my home at anytime - despite not having a homeowners policy with them. Big shout out to Grant Shuff who has answered most of these questions and ran quotes for me over the past couple of years. He has been great about being available and promptly following up with me. Thank you again to Grant and the rest of the Ted Heaton team."

Teri Brown

August 14, 2023

5  out of  5 rating by Teri Brown
"I am the client that an insurance agent doesn’t want or need. I insure two rental properties with Ted, and they probably can’t afford to by a coffee with the big bucks they make off of me, but you would NEVER know it. They are completely professional and through. I don’t like to read pages of insurance documents, so I sent them to Grant, who scrubbed them for the necessary information and then lowered my premium based on the truth of what I needed- not upping and over insuring my properties. This agency is responsive, responsible, and very pleasant to work with."

Emsud Horozovic

August 11, 2023

5  out of  5 rating by Emsud Horozovic
"Erick A. provided excellent customer service to my family on referral from a friend. It is a great thing to see such an exemplary service these days. Kudos to you !"

Cindy Kunkel

August 11, 2023

5  out of  5 rating by Cindy Kunkel
"Ted’s team Erick Alvarado and Jammie Nork - appreciate their quick response when I was referring a friend for new car insurance (late in the day and Erick was emailing well after hours) my friend and her daughter were so pleased with their excellent customer service and kindness when they came to the office"


August 9, 2023

5  out of  5 rating by Drew
"if your on the fence about Ted Heaton, this review is for you! I recently purchased a new vehicle and wanted to get the coverage started immediately. I reached out to Teds office and got the opportunity to talk to Erick A., this guy is an all-star and takes pride in what he does and it shows! If you are on the hunt for insurance and are exhausted by the bot calls and the feeling of just being another number to a company then I HIGHLY recommend you reach out to Ted and his people, every conversation was like talking to a friend. Every question I asked was explained in depth to me, every concern I raised was answered with understanding. Getting insurance stinks but this specific State Farm takes pride in making sure their customers are happy and have what they need!"

Kaleb Eimer

July 27, 2023

5  out of  5 rating by Kaleb Eimer
"I have had a great experience with Taylor Peek from Ted’s office! He is very knowledgeable and makes sure I know what my coverages are and what I’m paying for! Thanks Taylor!"

Mike Sun

July 25, 2023

5  out of  5 rating by Mike Sun
"Very happy to have found Ted’s State Farm team! Not only I was given numerous opportunities to have competitive premiums relative to the Policy details I wanted, but also the claims processed by Liz were so smooth and speedy! At the “policy (details) review” time Liz introduced me how considerate the “Drive Safe & Save” program is in terms of discount & ease-of-use. I was able to also learned that my situation qualifies for claim refunds which were handled by Liz in no time! I believe I will be a happy customer to Ted’s team for many years to come! This is a quality team to be with!"

Joseph Greyson Sterling

July 21, 2023

5  out of  5 rating by Joseph Greyson Sterling
"I've never dealt with a better insurance agency in all of my life, Ted's staff are all top notch and a joy to work with. especially Liz!"

Erin W

July 18, 2023

2  out of  5 rating by Erin W
"I have been using Ted/State Farm since I was 16 because he was my families agent as well. For a total of 14 years I was generally very satisfied with their insurance services. However, I am now compelled to share my disappointment with the changes in their business practices. One aspect that used to set Ted and his office apart was the personal touch provided. Unfortunately, I have noticed a significant decline in this area. I understand that companies and their staff may change, grow, etc., It seems Ted and his office are now disengaged and no longer adds the same personal touch that my family and I once appreciated. It is disheartening to feel like just another policy holder rather than a valued customer. What's more concerning is the sudden and unexplained increase in my monthly premium. Without any prior notice or explanation , my monthly payments have surged by over $100. As a loyal customer, I believe I deserve transparency and clear communication regarding such significant changes. However, the lack of explanation has left me feeling frustrated and undervalued. Overall, while I appreciate the insurance coverage provided by State Farm, I am very unsatisfied with the changes in Ted and his staff regarding their customer service. I hope that they can improve and provide the personal touch and above and beyond service that made me a loyal customer in the first place. Now I will be going to Allstate for $230/ month vs $380 for the EXACT SAME COVERAGE!"