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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Abigail Hezir Israel

Abigail Hezir Israel

October 6, 2025

5  out of  5
rating by Abigail Hezir Israel
"Working with Alec Metz at Ted Heaton Insurance has been an excellent experience from start to finish. Alec was professional, knowledgeable, and extremely patient in explaining every detail of the policies. His communication was prompt and thorough, and he took the time to ensure all of our questions were answered clearly. It’s refreshing to work with someone who genuinely cares about helping clients make informed decisions rather than just completing a transaction. I highly recommend Alec and the Ted Heaton Insurance team for anyone seeking quality service, clarity, and professionalism. — Mary E. Jones, Executive Personal Assistant (On Behalf of Mr. Uzziah Israel)"
We responded:
"Morning and please know that your kind words and your business are cherished! Thank you for allowing my Team and I to serve you! Thank you for your glowing review and letting everyone know about your experience! I am so very pleased with the every day execution of our Office goals and interactions with our customers including how well Alec is at his craft. He genuinely delivers with professional care and thorough assistance to leave no questions about the service and coverage customers need and expect! I am proud of him and my entire Awesome Team! They do fantastic work and do stand out above the rest with every interaction. Thank you again so very much for your time and your review! Please let me know how I can assist you presonally. Thank you from Ted and his Awesome Team!"
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Laura Nayman

October 3, 2025

5  out of  5
rating by Laura Nayman
"I got a quote from State Farm online for auto insurance and Amber Lynne from Ted Heaton III followed up over email. It was very easy to set up a time for a call and she was just so amazing and helpful (not pushy at all) and got me set up with an auto policy. From asking just a few questions, she quickly knew what things to recommend that were super relevant to my situation."
We responded:
"Welcome Laura Nayman! My Team and I are appreciative of you allowing us to serve you and sincere thanks for the kind review! We hope this is the start of a long and prosperous relationship. I am thankful for Amber and her efforts on our Awesome Team! She continually provides service and advice which is a result of her listening skills. She delivers every day! Thank you for pointing out her efforts. My entire Team makes me proud with their quality counsel and kind hearts. They truly care about our valued customers and about doing what is best for those customers! I am truly a blessed man! Thank you again so very much and please let me know how I can help you personally. Thanks from Ted and his Awesome Team!"
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C10 E10

September 30, 2025

5  out of  5
rating by C10 E10
"I highly recommend Ted Heston State Farm insurance company. His staff is cordial ,super friendly, knowledgeable, and eager to help… Specially Julieta Mendez. Julieta is a breath of fresh air, she returns phone, she gets the job done immediately, she actually loves what she does. Thank you!! I can’t say enough about this young lady."
We responded:
"Hey C10.....you Rock! Thank you for your kind words about Julieta! She is a tremendous asset to our Customers and our Team! Your words describe her perfectly.....she is a Gem! Thank you for pointing out her efforts! I am blessed to have an office full of hard working, caring and kind individuals who deliver every day.....EVERY DAY! Thank you for your business and your referrals! And, for taking time to post your kind words. Thank you from Ted and his Awesome TEam!"
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Vialsaya

September 30, 2025

5  out of  5
rating by Vialsaya
"Alec did a great job in explaining exactly what I was signing up for. Great service!"
We responded:
"Welcome Vialsaya! Welcome to our Agency! We thank you for your business! We also thank you for your kind words! Hopefully we can work together for a long time to come. Alec does great work with our Customers and we are thankful he is on our Team! He works very hard at listening and providing quality coverage's every day! I am blessed to have an office full of tremendous and caring Team that all believe in delivering service and advice like they would want their insurance provider to provide to them. I am Blessed! Great Customers and an Awesome Team. Thank you again for your business and your kind words! Ted"
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Tariq Patoli

September 28, 2025

5  out of  5
rating by Tariq Patoli
"Quickly response, quickly resolve issue, quickly done everything, . well experience, saved my time, I am really very happy, also prices very less compare to others. my friends very satisfy with State Form, My recommend to everyone to join State Farm save time and money both."
We responded:
"Tariq…..Ted here to say Thank You so very very much for your business and your kind words. I am proud that my Team was able to provide you with the coverage you need and such a quality experience. I Love my Awesome Team and I blessed to have them work so diligently to serve our tremendous Customers like you. Please don’t hesitate to reach out to me personally if I can ever help you. Thank you again from Ted and his Awesome Team!!!!!!"
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Fatih ŞAVK

September 26, 2025

5  out of  5
rating by Fatih ŞAVK
"I have been working with Ted Heaton III office more than a 5 year for auto and home insurance. They always responsive and whenever I contacted them, they clarified all of my questions immediatly. They also helped me communication with State Farm during insurance claim so I had not to deal with State farm alone. I especially want to thank Christin Whaley, Taylor Peek and Alec Metz for their help. I highly recommend Ted Heaton III office for your insurance needs."
We responded:
"Hi Faith!!!! Ted here beaming with pride as I read your kind words! Thank you for your business, your referrals and your review! Your to kind and my Team is so appreciative that you allow us to serve you and are grateful for you letting the world know how you feel! I am blessed to have Taylor, Christin and Alex as valued Team Members. They deliver quality advice and service every day! They make me so proud! In fact my entire Team is so committed to service and advice …truly committed! Thank you again and do not hesitate to call on me personally at any time! Thank you Faith from Ted and his Awesome Team!!!!"
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AJ Bascone

September 23, 2025

5  out of  5
rating by AJ Bascone
"Alec was an incredible help in terms of getting my policies done swiftly and at great value! Despite various communication issues on my end, he was more than accommodating and was with me every step of the way. Would highly reccomend!"
We responded:
"Hey AJ! Thank you for your business! We hope we will have a long and quality relationship helping with your insurance and financial services needs! Alec works so very hard to provide great advice and coverage to our Customers while listening to them about their needs! I am proud of him! I am also proud of my entire Awesome Team for their efforts to provide great service and advice! I Love my Team! Thank you again from Ted and his Awesome Team!"
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Anudeep Thippireddy

September 15, 2025

5  out of  5
rating by Anudeep Thippireddy
"Amber did an excellent job helping me get my auto insurance at a great price. She was professional, friendly, and made the entire process smooth and stress-free. I really appreciate her effort and quick responses. Highly recommend working with her!"
We responded:
"Hi Anudeep! Ted here! Amber, my Team and I thank you so very much for your business! Thank you for the shout out regarding your experience with Amber! She is a true believer in protecting our customers assets and families in ways that make sense for them because listens to them intently! I am thrilled she is on my Team! I am blessed to have an office full of awesome Team who pour their hearts out to serve our quality customers! Thank you so very much for your business and your review from Ted and his Awesome Team!"
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Lomey Sm

September 13, 2025

5  out of  5
rating by Lomey Sm
"This is the first time in my life that I’ve had the best insurance at the best price, with excellent coverage. My agent, Amber, was extremely knowledgeable, kind, and patient throughout the entire process. I highly recommend State Farm Insurance by Ted Heston |||, and be sure to ask for Amber. Thank you very much, Amber. You’re truly awesome!"
We responded:
"What a great review and thank you Lomey! My Awesome Team and I appreciate your business, your time and your kind words! I am personally thankful that you allowed us to serve your Life Insurance and Vehicle Insurance needs! Thank you! Amber truly does a terrific job because she listens and asks quality questions! She is a Gem! I am blessed to have an entire Team full of quality individuals just like her. Truly blessed! Thank you again so very much for allowing us to serve your needs! Thanks from Ted and his Awesome Team!"
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sierra pierce

September 8, 2025

5  out of  5
rating by sierra pierce
"We switched over to Ted and his team from another state farm team and it has been absolutely amazing. Skyler goes above and beyond to make sure you don’t feel like just another number. The entire team made sure to call and email back promptly every time. We recently moved states and skyler helped us with the switch over to a state farm team where we moved."
We responded:
"Hey Sierra....Ted here....My Team and I are so very thankful that you have taken the time and made the effort to share your kind words with the world! Thank you so very much for your glowing remarks and for allowing my Team and I to serve you and your family! I am proud of Skyler and how he serves our wonderful customers. He truly cares and works diligently to assist folks with their needs and their issues. He is great! I have to say that I am blessed to have an entire office full of Awesome Team Members that do as much as they can to be the best they can be for our customers every day! Truly blessed. Great Customers, an Awesome Team and an Amazing Company to represent! I am blessed for sure! Thank you again for your time, your kind words and your business! Ted and his Awesome Team"
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Chris

September 6, 2025

5  out of  5
rating by Chris
"Best insurance company of all in my opinion. Every single employee I have ever delt with has went above and beyond to help in any way. Grant helped me get signed back up with more coverage than I had for the same price I was already paying."
We responded:
"Chris You are too kind and we appreciate you! Thank you for your business and for sharing your kind words about your experience with my Awesome Team! Thank you for pointing out how wonderful Grant is to work with! He works hard to give proper advice and listens to folks so very intently! I appreciate you pointing that out! I am blessed that my entire Team works so hard to please our great customers so diligently! Thank you again and let me know how I can personally assist you! Thanks from Ted and his Awesome Team"
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Mateo Ramirez

September 6, 2025

5  out of  5
rating by Mateo Ramirez
"I would like to thank Amber for helping me choose state farm for my auto insurance. She was very helpful throughout this process. Thank you."
We responded:
"Hey Mateo, You Rock! Thank you for your business and Welcome to our Agency! We hope we have a long standing relationship! Thank you also for your kind words about Amber! She exhibits all the wonderful parts of what makes our Team so very Awesome! She is patient, she listens and she provides quality advice. We are blessed to have her on our Team. In fact, I am blessed to have an office full of quality Team Members who deliver quality service and advice every day with every interaction! Thank you again so very much and please let us know how else we can help you! Thanks from Ted and his Awesome Team! "
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Harriet Greenlee

August 28, 2025

5  out of  5
rating by Harriet Greenlee
"Thank you to this agency for the prompt, professional quotes. Christin Whaley is an exemplary agent. My new policies have better coverage with substantial savings."
We responded:
"Hey Harriet! Welcome aboard. Thank you for allowing my Team and I to serve you! We look forward to a long relationship with you! It was awful nice of you to post such kind words about your experience with our Team including Christin! She is tremendous to work with and does a great job in helping folks with their AUTO, HOME/RENTERS and other Financial Products needs! She is a joy to work with and an asset to our valued Customers. I am blessed that she is just one part of my Awesome Team. I am one lucky employer to have such a dedicated and talented Team. Thank you again so very much and let us know how else we can serve you! Thanks from Ted and his Awesome Team!"
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Don Heninger

August 27, 2025

5  out of  5
rating by Don Heninger
"Grant was amazing. He went the extra mile to make sure I got what I needed and within my budgeted number. I approached his prompt follow through and clear answers to my questions! Keep up the great work!"
We responded:
"Hi Mr. H! I am so happy that you are happy and pleased. I am also appreciative that you took the time to share such glowing remarks about your experience with Grant. Grant is a quality Team Member and a quality person. He is a true resource for our customers and our Team. He is very skilled at helping folks make decisions on their AUTO, HOME/RENTERS/CONDO coverages and their Financial Products. I am blessed to have him and an office full of sincere, quality and caring Team......truly blessed and thankful! Thank you for your business and for taking time to share your thoughts for the world to see! Let me know how else I can/we can assist you! Thank you from Ted and his Awesome Team!"
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Tony Gill

August 23, 2025

5  out of  5
rating by Tony Gill
"Ted and his team always go far above and beyond. Even when I needed new insurance, Stacy was constantly in contact with me making sure was all set. This is a far cry from other insurance companies I've been with over the years (especially Liberty Mutual). I am happy and thankful to have been able to have had home and auto insurance with Ted. You guys are the best :)"
We responded:
"WOW! Thank you Tony! Thank you for taking the time to share your positive experience/s with my Team and with Stacy! Your kind words are greatly appreciated and we thank you for sharing your thoughts with the world! The insurance business can be a cruel mistress with the new age why companies are doing business for Auto and Home policies. I am proud that my Team WINS a lot of the battles and continues to deliver quality service and advice! Very proud. I am thankful for Stacy and her efforts to serve! She is an asset to the other Awesome Team and to our outstanding Customers like ya'll! Thank you again and please let us know how we can assist you in the future. Thank you from Ted and his Awesome Team!"
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Abby McDowell

August 1, 2025

5  out of  5
rating by Abby McDowell
"Grant was super helpful and made the process of setting up renters insurance extremely quick and easy"
We responded:
"Afternoon Abby....thank you for your business! We appreciate you allowing us to serve you! Please always feel free to ask for me if/when you need anything. Grant is one of my Team that continues to shine and provide quality service, advice, coverage to our customers! He does a great job day in and day out! I am proud of him and I am proud of all of my Team! They continue to deliver quality service and advice while listening to what is important to our customers! They Rock! I am blessed. Welcome Aboard and thank you again! Thanks from Ted and his Awesome Team!"
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Soe ZhangSOE

August 1, 2025

5  out of  5
rating by Soe ZhangSOE
"Get my quote done nice and fast. Daniel is incredibly helpful and a pleasure to work with."
We responded:
"Thank you for coming on board with my Awesome Team and thank you for your kind words about Daniel! Daniel is just one of my Awesome Team that delivery quality experiences to our customers. I am blessed to have an entire office full of dedicated, informative, caring and helpful Team! Truly blessed I am! Thank you for your business and let's do this for a long time together! Please let me know how I can personally assist you! Thank you again from Ted and his Awesome Team! "
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Zach

August 1, 2025

5  out of  5
rating by Zach
"Alec was awesome. He was able to effectively answer any and all questions that I had. It also helped that they were able to get me a monthly rate that was $90 less than my previous insurance company!"
We responded:
"Alec is great to work with isn't he Zach! Thank you for sending your kind words and your review to let everyone else know how good he truly is! He is a super Team Member and a great help to our fantastic Customers like yourself. Thank you for allowing my Team to serve you as well. We look forward to a long relationship with you. I am truly blessed to have such great Customers and such an Awesome Team to serve them. I am proud of Alec and so very proud of All of my Awesome Team for how hard they work to provide quality coverage and advice. They all do a fantastic job and I am so blessed! Thank you again so very much for your business, your time and your kind words! From Ted and and his Awesome Team!"
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Connor Gibson

July 29, 2025

4  out of  5
rating by Connor Gibson
"Terrible organization and communication. Trying to get ahold of this company is a nightmare. I called and canceled my policy with them effective May 1st and they are still charging me. Stay away from this company at all cost. Update: Upon providing this review Ted was extremely responsive and apologetic for this mishap. While this whole situation could have been prevented, Ted and team made quick action to make this right and are processing a refund check for the back pay."
We responded:
"Mr. Gibson, I agree totally that the entire fail on our end could have been avoided and I have changed how my Team handles requests like you made. I thank you for your patience and your kind edit on the review. While my Team does a great job the vast majority of the time, we are human and we do screw up occasionally. However, I believe you saw that we jumped in asap and got you squared away. Best of luck to you in the future and good luck in your future endeavors. Ted Mr Gibson Ted here. I am sorry for your experience and I will follow up with you and everyone else when I have more news It will be early evening for me to respond when I can access your account and see what is there I apologize again and I will be in touch Ted 7.45pm...Mr. Gibson, Ted here again. I just texted you rather than calling you and interrupting your evening. Per my text, I will be calling you tomorrow in an effort to obtain the info I need in order to figure out why we are having this conversation. I have stopped any further payment attempts. You have my mobile number with the text and you are always welcome to contact me there including tonight if you wish to call. Otherwise I will be in touch tomorrow. Again I apologize that we are having this conversation. Ted Mr. Gibson....to follow up, Taylor worked with you yesterday and should have things on the way to being corrected. I am profusely apologetic for your experience and remorseful that my Team failed to perform in the manner I would have hoped. Taylor and I will continue to follow up with you until you have all of your premiums you are due are refunded. You have my mobile number and feel free to call me there any time. TED"
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Ray Mcneil

July 29, 2025

5  out of  5
rating by Ray Mcneil
"Amber did a great job of keeping it short and sweet, took my progressive policy @ $200/mo down to 105/mo by being cheaper overall and cutting excessive coverage I didn't know progressive tacked on."
We responded:
"Mr. McNeil, Your short and sweet review of your experience is appreciated and thank you for your business! Amber does a great job and I am proud of her efforts to be good while being short and sweet! I am proud of my entire Team for how well they operate and how awesome they are with our wonderful customers like you! Thank you again from Ted and his Awesome Team"
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Karen Pye

July 28, 2025

5  out of  5
rating by Karen Pye
"My experience with Xochitl was so pleasant. She was very patiently explained everything in great detail and referred me to a super defensive driving course. Easiest course I've ever taken, and very informative and interesting. This is only one of the many pleasant and helpful encounters I've had with the Ted Heaton team. It is team members like Xochitl that make me glad I changed over to State Farm for my insurance coverages."
We responded:
"Thank you so very much Karen! Thank you for your business and for your kind words about your experience with my Team! We are so very thankful to have such quality Customers like yourself to serve! Xochtil does a tremendous job and she is a tremendous asset to our Customers and our Team! She makes me proud every day as she provides such personal service to our Customers and such great support to our other Team Members. My entire Team continues to provide awesome service and advice on a daily basis as well. I am a blessed man that I have such an Awesome Team....truly blessed! Thank you again so very much and please let me know how I can personally assist you. Thanks from Ted and his Awesome Team!"
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JoeLynn Daugherty

July 28, 2025

5  out of  5
rating by JoeLynn Daugherty
"I have nothing, but praise for this company, especially Stephanie Graciano. She has gone above and beyond to answer my questions and find me the best rate and coverage for my needs. Thank you!"
We responded:
"Many, many thanks to you JoeLynn! What a great Texas name! Thank you for your business! My Team and I appreciate you allowing us to serve you! Thank you as well for your kind words about Stephanie and how she assisted you. I am pleased that Stephanie takes such great pride in what she does and how she interacts with our customers. She is a tremendous asset to our customers and to my other Awesome Team Members. Thank you for pointing that out to everyone! I could not ask much more from my Team and how they do their job every day. They truly make a massive effort to communicate effectively and to deal with our customers like we / they would want their insurance provider to deal with them. I am one lucky employer! Thank you again for your time, your business and your kind words from Ted and his Awesome Team!"
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Usman Qureshi

July 25, 2025

5  out of  5
rating by Usman Qureshi
"Amber at State Farm was great. Very thorough and found multiple applicable discounts. Highly recommend State Farm and Amber especially."
We responded:
"Usman....your comments and your business are appreciated! Thank you for allowing my Team and I to serve you and your family! I am proud of Amber for how hard she works to deliver quality advice to our customers because she listens to them so very well. She is fantastic. My entire Team makes me proud every day! They all work to deliver the quality advice and the over the top service that they would want from their insurance provider. Thank you for your kind words! Thank you for your business! Please let us know how else we can serve you! Thank you from Ted and his Team"
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Samantha Stone

July 23, 2025

5  out of  5
rating by Samantha Stone
"Editing to add: Shout out to Gina for being so easy to work with! Where do I even begin? We have had auto/homeowners & life insurance with Ted Heaton's office for many years, and I can't say enough about the top-notch service him and his team provide. I recently went in and met with Jean to get 2 of my financial policies rolled over to one account with State Farm, and she made the process quick and easy. I also want to add that Matt has played a HUGE part in the process as well. He has gone above and beyond, providing the best customer service. I would also like to add that any claim we have had, or that my parents have had, Ted and his team have truly gone to battle for us! Thank you, Ted and team!"
We responded:
"Samantha, Ted here. Thank you for your edit and for your shout out to Gina! She is a remarkable Team Member, a great Human and a wonderful Mom! We are blessed to have her on our Awesome Team! Thanks for your added kind words! Samantha, Happy Halloween! Please have a great evening with your Family! And, THANK YOU so very much for taking time to post your kind words about my Team and your experience! I am thrilled that you are thrilled and I am thankful for your continued trust, your business and your referrals! Thank you so very much! My Team and I LOVE serving awesome Customers like you and your Family! We are blessed to have so many awesome customers to serve! I am blessed that Jean and Matt do such a thorough job with assisting our customers with their financial services needs. They make it as easy as possible while being real about what they do! They Rock! My entire Awesome Team Rocks to be honest! I am one lucky Boss to have such a dedicated Team of compassionate, knowledgeable and helpful folks! They deliver day after day and time after time! Thank you again so very much and please know that you are always welcome to call me for any item I can help you /your family with. Thank you again so very, very much from Ted and his Awesome Team!"
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Morgan Pothoff

July 22, 2025

5  out of  5
rating by Morgan Pothoff
"It’s been a chaotic journey getting my car switched to its own policy and then transferred over to Ted’s office to bundle with my fiancé’s. There were many things that needed updated and adjusted, and Ted’s team, Stacy in particular, have been wonderful! Thanks for all the support and attention. I highly recommend them!"
We responded:
"Morning Morgan and please know that your business is appreciated and your kind words mean a great deal to Stacy and our entire Team! Stacy does a great job and patiently walks customers through the process(es) so very well. She is attentive, she listens, she advises and she does all she can to make sure folks have a great experience! We are fortunate she in such a quality Team Member. I am proud of and thankful for all of my Awesome Team. I could not ask for much for quality efforts than they provide on a daily basis. We are human and sometimes things don't go exactly as everyone hopes but we do jump into action to rectify any unfortunate occurrence. I am a blessed guy.....wonderful customers like yourself and an awesome Team! Glad you are good and always feel free to reach out to me directly. Thank you again from Ted and his Awesome Team! "