
State Farm® Insurance Agent Ted Heaton III
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Abby McDowell
August 1, 2025
"Grant was super helpful and made the process of setting up renters insurance extremely quick and easy"
"Afternoon Abby....thank you for your business! We appreciate you allowing us to serve you! Please always feel free to ask for me if/when you need anything. Grant is one of my Team that continues to shine and provide quality service, advice, coverage to our customers! He does a great job day in and day out! I am proud of him and I am proud of all of my Team! They continue to deliver quality service and advice while listening to what is important to our customers! They Rock! I am blessed. Welcome Aboard and thank you again! Thanks from Ted and his Awesome Team!"
Soe ZhangSOE
August 1, 2025
"Get my quote done nice and fast. Daniel is incredibly helpful and a pleasure to work with."
"Thank you for coming on board with my Awesome Team and thank you for your kind words about Daniel! Daniel is just one of my Awesome Team that delivery quality experiences to our customers. I am blessed to have an entire office full of dedicated, informative, caring and helpful Team! Truly blessed I am! Thank you for your business and let's do this for a long time together! Please let me know how I can personally assist you! Thank you again from Ted and his Awesome Team! "
Zach
August 1, 2025
"Alec was awesome. He was able to effectively answer any and all questions that I had. It also helped that they were able to get me a monthly rate that was $90 less than my previous insurance company!"
"Alec is great to work with isn't he Zach! Thank you for sending your kind words and your review to let everyone else know how good he truly is! He is a super Team Member and a great help to our fantastic Customers like yourself. Thank you for allowing my Team to serve you as well. We look forward to a long relationship with you. I am truly blessed to have such great Customers and such an Awesome Team to serve them. I am proud of Alec and so very proud of All of my Awesome Team for how hard they work to provide quality coverage and advice. They all do a fantastic job and I am so blessed! Thank you again so very much for your business, your time and your kind words! From Ted and and his Awesome Team!"
Connor Gibson
July 29, 2025
"Terrible organization and communication. Trying to get ahold of this company is a nightmare. I called and canceled my policy with them effective May 1st and they are still charging me. Stay away from this company at all cost. Update: Upon providing this review Ted was extremely responsive and apologetic for this mishap. While this whole situation could have been prevented, Ted and team made quick action to make this right and are processing a refund check for the back pay."
"Mr. Gibson, I agree totally that the entire fail on our end could have been avoided and I have changed how my Team handles requests like you made. I thank you for your patience and your kind edit on the review. While my Team does a great job the vast majority of the time, we are human and we do screw up occasionally. However, I believe you saw that we jumped in asap and got you squared away. Best of luck to you in the future and good luck in your future endeavors. Ted Mr Gibson Ted here. I am sorry for your experience and I will follow up with you and everyone else when I have more news It will be early evening for me to respond when I can access your account and see what is there I apologize again and I will be in touch Ted 7.45pm...Mr. Gibson, Ted here again. I just texted you rather than calling you and interrupting your evening. Per my text, I will be calling you tomorrow in an effort to obtain the info I need in order to figure out why we are having this conversation. I have stopped any further payment attempts. You have my mobile number with the text and you are always welcome to contact me there including tonight if you wish to call. Otherwise I will be in touch tomorrow. Again I apologize that we are having this conversation. Ted Mr. Gibson....to follow up, Taylor worked with you yesterday and should have things on the way to being corrected. I am profusely apologetic for your experience and remorseful that my Team failed to perform in the manner I would have hoped. Taylor and I will continue to follow up with you until you have all of your premiums you are due are refunded. You have my mobile number and feel free to call me there any time. TED"
Ray Mcneil
July 29, 2025
"Amber did a great job of keeping it short and sweet, took my progressive policy @ $200/mo down to 105/mo by being cheaper overall and cutting excessive coverage I didn't know progressive tacked on."
"Mr. McNeil, Your short and sweet review of your experience is appreciated and thank you for your business! Amber does a great job and I am proud of her efforts to be good while being short and sweet! I am proud of my entire Team for how well they operate and how awesome they are with our wonderful customers like you! Thank you again from Ted and his Awesome Team"
Karen Pye
July 28, 2025
"My experience with Xochitl was so pleasant. She was very patiently explained everything in great detail and referred me to a super defensive driving course. Easiest course I've ever taken, and very informative and interesting. This is only one of the many pleasant and helpful encounters I've had with the Ted Heaton team. It is team members like Xochitl that make me glad I changed over to State Farm for my insurance coverages."
"Thank you so very much Karen! Thank you for your business and for your kind words about your experience with my Team! We are so very thankful to have such quality Customers like yourself to serve! Xochtil does a tremendous job and she is a tremendous asset to our Customers and our Team! She makes me proud every day as she provides such personal service to our Customers and such great support to our other Team Members. My entire Team continues to provide awesome service and advice on a daily basis as well. I am a blessed man that I have such an Awesome Team....truly blessed! Thank you again so very much and please let me know how I can personally assist you. Thanks from Ted and his Awesome Team!"
JoeLynn Daugherty
July 28, 2025
"I have nothing, but praise for this company, especially Stephanie Graciano. She has gone above and beyond to answer my questions and find me the best rate and coverage for my needs. Thank you!"
"Many, many thanks to you JoeLynn! What a great Texas name! Thank you for your business! My Team and I appreciate you allowing us to serve you! Thank you as well for your kind words about Stephanie and how she assisted you. I am pleased that Stephanie takes such great pride in what she does and how she interacts with our customers. She is a tremendous asset to our customers and to my other Awesome Team Members. Thank you for pointing that out to everyone! I could not ask much more from my Team and how they do their job every day. They truly make a massive effort to communicate effectively and to deal with our customers like we / they would want their insurance provider to deal with them. I am one lucky employer! Thank you again for your time, your business and your kind words from Ted and his Awesome Team!"
Usman Qureshi
July 25, 2025
"Amber at State Farm was great. Very thorough and found multiple applicable discounts. Highly recommend State Farm and Amber especially."
"Usman....your comments and your business are appreciated! Thank you for allowing my Team and I to serve you and your family! I am proud of Amber for how hard she works to deliver quality advice to our customers because she listens to them so very well. She is fantastic. My entire Team makes me proud every day! They all work to deliver the quality advice and the over the top service that they would want from their insurance provider. Thank you for your kind words! Thank you for your business! Please let us know how else we can serve you! Thank you from Ted and his Team"
Samantha Stone
July 23, 2025
"Editing to add: Shout out to Gina for being so easy to work with! Where do I even begin? We have had auto/homeowners & life insurance with Ted Heaton's office for many years, and I can't say enough about the top-notch service him and his team provide. I recently went in and met with Jean to get 2 of my financial policies rolled over to one account with State Farm, and she made the process quick and easy. I also want to add that Matt has played a HUGE part in the process as well. He has gone above and beyond, providing the best customer service. I would also like to add that any claim we have had, or that my parents have had, Ted and his team have truly gone to battle for us! Thank you, Ted and team!"
"Samantha, Ted here. Thank you for your edit and for your shout out to Gina! She is a remarkable Team Member, a great Human and a wonderful Mom! We are blessed to have her on our Awesome Team! Thanks for your added kind words! Samantha, Happy Halloween! Please have a great evening with your Family! And, THANK YOU so very much for taking time to post your kind words about my Team and your experience! I am thrilled that you are thrilled and I am thankful for your continued trust, your business and your referrals! Thank you so very much! My Team and I LOVE serving awesome Customers like you and your Family! We are blessed to have so many awesome customers to serve! I am blessed that Jean and Matt do such a thorough job with assisting our customers with their financial services needs. They make it as easy as possible while being real about what they do! They Rock! My entire Awesome Team Rocks to be honest! I am one lucky Boss to have such a dedicated Team of compassionate, knowledgeable and helpful folks! They deliver day after day and time after time! Thank you again so very much and please know that you are always welcome to call me for any item I can help you /your family with. Thank you again so very, very much from Ted and his Awesome Team!"
Morgan Pothoff
July 22, 2025
"It’s been a chaotic journey getting my car switched to its own policy and then transferred over to Ted’s office to bundle with my fiancé’s. There were many things that needed updated and adjusted, and Ted’s team, Stacy in particular, have been wonderful! Thanks for all the support and attention. I highly recommend them!"
"Morning Morgan and please know that your business is appreciated and your kind words mean a great deal to Stacy and our entire Team! Stacy does a great job and patiently walks customers through the process(es) so very well. She is attentive, she listens, she advises and she does all she can to make sure folks have a great experience! We are fortunate she in such a quality Team Member. I am proud of and thankful for all of my Awesome Team. I could not ask for much for quality efforts than they provide on a daily basis. We are human and sometimes things don't go exactly as everyone hopes but we do jump into action to rectify any unfortunate occurrence. I am a blessed guy.....wonderful customers like yourself and an awesome Team! Glad you are good and always feel free to reach out to me directly. Thank you again from Ted and his Awesome Team! "
Ron Patulski
July 19, 2025
"Grant has been awesome to provide the information needed to make an informed decision for new insurance options. He quickly got me the quotes when he said he would and was knowledgeable in answering all my questions with confidence. I spoke with another company for a quote and they never followed through on their quote and next steps as represented! I don’t know about you, but I expect people to provide the service they sell and Grant did that!"
"BOOM! The Good Folks Team delivers yet again! Thank you Mr P for your business and for taking time to post your kind words about Grant. My entire Team Welcomes you and your Family and Thanks you for letting everyone else know about your experience! Grant continues to shine with his servant attitude, with his ability to listen effectively and with his follow through. He is a great asset to our valued Customers and to my Awesome Team! In truth, my entire Team does a great job in working with our Customers to deliver positive outcomes as best they can. They make me proud every day! Thank you again so very much for your business and please do not hesitate to reach out to me personally any time! Thanks from Ted and his Awesome Team!"
Dylan Wilson
July 18, 2025
"I've been using Ted Heaton State Farm for many years now and they have been great. Stacy is absolutely the best! She is always quick to answer any questions I have and help whenever needed."
"Yes indeed you have Dylan and please know that your business and your referrals are greatly appreciated! Thank you for allowing us to serve you and for your kind words for everyone else to see! I am extremely proud of and tremendously thankful for my Team and their efforts to serve our wonderful Customers like you! Stacy sure does do a great job as she is patient, she listens, she gives great counsel and she works hard to find solutions. Thanks for pointing out your experience with her. Here's to many more years together! Thank you again so very much from Ted and his Awesome Team!"
Jorge Lopez
July 18, 2025
"Had a awesome visit with Amber, very informative,lots of patience, understanding,and very polite,,, seems she got a beautiful heart,,, answered all my questions very politely,,, believe she just a awesome person,,,"
"Jorge, Ted here......what a kind and thoughtful review full of an accurate description of Amber! She is all that you mention and even more! My Team and I are so very thankful she is a part of our Team and we are thankful about the manner in which she addresses her position in the office. We are so happy she works with the GOOD FOLKS TEAM! In fact, I am blessed to have an entire group of Team Members that deliver the same type of experience on a daily basis. They are truly dedicated to service and helping our customers with their insurance and financial services needs. I could not ask for a better group to serve you and our other Customers! Thank you for your business and thank you for your time to share with the world how you feel! I appreciate you and please know you are welcome to call me any time if I can help you personally. Thank you again from Ted and his Awesome Team!"
Willem Kamoen
July 18, 2025
"I recently switched my insurance to Ted's office, and I couldn’t be more grateful for the exceptional service provided by Ted and the team. Just weeks after getting our new home and auto squared away, our car was stolen—an incredibly stressful experience to say the least. From the moment we signed on and then throughout the claims process, Ted’s office stepped up with professionalism and genuine care. Gina, in particular, was a standout, guiding us through the claims process with patience and clarity. She made us feel supported every step of the way, turning a difficult situation into one where we felt confident and cared for. The entire team’s responsiveness and empathy made all the difference. I highly recommend Ted's office for their outstanding service and dedication to their clients."
"Morning Willem and please know that my Team and I are so very, very thankful for your business and your kind words. My Team works so very hard to be a great resource for our valued Customers and we are so very happy that this came through in your unfortunate experience. Thank you for pointing out what an Awesome Asset Gina was to ya'll. She is truly special and has a deep rooted caring for our Customers that I am proud of and thankful for. She is an extraordinary asset to our Customers and our Team! I am blessed that along with Gina, I have an office full of individuals that do believe in delivering on the promises we make. While everything does not always go as we would hope, my Team is in the mix fighting for our Customers every day hoping for the best results! I am truly blessed. Thank you again for your business, your kind words and your referrals! Ted and his Awesome Team"
Zechariah Branch
July 17, 2025
"Their team was very prompt and thorough, providing me with the coverage that fit my needs, while also offering a lower premium than many other agencies I had compared. Thanks."
"Hi and Welcome to the Ted Heaton Agency JB! Ted here to say Thank you for allowing my Team and I to serve you. I am glad and proud that we were able to provide you lower premiums with the coverage you were looking for! I am proud of what my Team does on a daily basis and I am thankful for wonderful customers like yourself! Please know I will be reaching out to make sure we have a conversation on what we could have possibly done better in order to receive a 5 Star Rating in your eyes. I am always happy to listen and to adjust if there are ways we can provide more comprehensive and effective service! Have a great day and once again Welcome to our Agency! Thank you from Ted and his Awesome Team PS...I am very proud of Stephanie and the work she does with our great customers. Thanks for pointing that out to everyone else!"
Kim Hill
July 17, 2025
"We were very anxious moving from our former Agency after 25+ years and can’t speak highly enough of Ted Heaton’s Team. It was from day one until the final transition, we truly felt we weren’t just a number. We were part of the Heaton State Farm Family! Both Ted and Amber were on it and very consistent in acknowledging our calls and emails. It is very apparent Ted’s office is streamlined and genuinely care about their clients. Thank you for taking such good care of us!"
"Morning Kim and please know that my Team and I are thankful for your business and your very kind words! I am personally thankful that you and Brad called us when your previous carrier abandoned ya'll! Thank you so very, very much! I know Amber worked diligently and effectively to make sure all of your needs were taken care of. She is a tremendous asset to our Customers and our Team. She continues to shine and to be a big part of the quality service and advice we provide. I am truly blessed......great Customers like ya'll and an awesome Team to serve them. There is not much else I could ask for. Please know that your time and your words are treasured and appreciated! Call on me personally any time! Thank you and Brad from Ted and his Awesome Team!"
Robert Keen
July 15, 2025
"Both Ted and Daniel were a great help in providing me my insurance for both Home and auto. They made the process easy to understand and though I was in a far away state everything was done well and very comfortable for me. I greatly appreciate there hard work and how quickly it was done. Thank you both for all you did for me, and on such short notice as well."
"Well Thank You so very much Keen Family and Welcome to Central Texas! Daniel and I were happy to assist you and Mrs K in your move to be closer to your family! Please let us know how else we can help with your transition. Daniel does a wonderful job in listening, helping, advising and assisting customers with his helpful demeanor! He is a great asset to our Awesome Team and to our great Customers. I am blessed that my entire Team does such a thorough job in making sure everyone is informed and satisfied with their decisions. Thanks for pointing that out to everyone else! Please travel safely and let us know how else we can serve you! Thank you from Ted and his Awesome Team!"
Kensley W
July 11, 2025
"I had such a great experience working with Amber. She was very thorough, patient and she found a great deal for me. She definitely made this process much smoother than it typically is. I would highly recommended.Thank you!"
"Hey Kensley....Thank you for your business and for your kind words! Welcome to the Good Folks Team! We look forward to serving you for many years to come! Thank you! Amber continues to provide a quality experience for our Customers. She is patient, thorough, informative, empathetic and provides quality advice on a daily basis. Thank you for pointing out your experience with her! I am blessed that my entire Team does a bang up job in dealing with customers like they would want their insurance provider to deal with them. Truly Blessed! Thank you again and please let me know how I can help you at any time! Thank you from Ted and his Awesome Team!"
Logan Redmond
July 7, 2025
"Grant was great."
"Welcome to the Office Logan! My Team and I are so very happy that you have become a Customer! Thank you for allowing us to serve you! Grant does such a wonderful job in assisting our customers because he listens and he has such a helpful attitude! I am proud of him and thankful for him! Thank you for pointing out to others that he was great to work with. I am blessed to have such an Awesome Team that delivers such quality advice and service! They amaze me in how well they take care of our valued customers! Thank you again Logan and let me know how I can personally help you! Thanks from Ted and his Awesome Team!"
Omar Alvarado
July 2, 2025
"Amber was able to finalize my auto quote that I had started online. She was very friendly and informative about the policies that were being offered and was able to answer all the questions that I had. Overall, it was an excellent experience. Thank you!"
"Happy July 4th Mr. Alvarado and thank you so very much for your business and your kind words. My Team and I are grateful that you have come onboard and that you are happy with your HUMAN EXPERIENCE! I am blessed to have an office full of quality, caring and thorough Team Members. I am so very proud of all of them and their efforts to make sure they really take care of our Customers! Amber exemplifies what makes my Team so Awesome.....caring, patient, informative and helpful. She is certainly a bright spot for our Customers and our Team! Thank you for pointing out how great your experience was! Please have a safe and Happy July 4th! Thank you from Ted and his Awesome Team!"
Sarah Livingston
July 1, 2025
"Amber is absolutely amazing! She helped our family significantly reduce our payments. She went above and beyond, walked me through the entire process and was so thorough! I can’t recommend her enough."
"Happy July 4th Sarah! Your review has helped my Team and I with some quality fireworks with your kind words! Thank you for sharing! Thank you also for allowing my Team and I to serve you and your family! Amber continues to shine with her pleasant demeanor, her thoughtful approach to working with our customers and with her ability to listen to customers so well! She is an asset to all of us! Thank you for giving her such a nice shoutout! Please do not hesitate to call on me at any time! Thank you again and Happy July 4th with your family! Ted and his Awesome Team"
Zachary Pierce
June 25, 2025
"Ashlee did a fantastic job getting me set up with a new auto/renters policy. Made me feel like I was on a classic SF commercial, in the best way. 10/10 After a dozen calls getting quotes, this was the only personable and informative experience."
"Afternoon Zachary, Love your review! Love you coming on board! Love your kind words about Ashlee! My Team and I are excited to serve you and we look forward to a long relationship with you. Ashlee does a tremendous job with our customers. She is patient, she is informative, she is thorough, she is a listener and she provides quality advice. I am so glad she is on Our Team! I am proud of ALL of my Team! They continually provide quality service and advice in a friendly manner that our customers like! I am blessed to have such an Awesome Team! Thank you again Zachary and let me know how I can assist you! Thanks from Ted and his Awesome Team!"
Katalina Elise
June 25, 2025
"Amazing assistance and great team!"
"Hi Katalina! Ted here. I am happy that you are happy and that my Team was of service to you! Thank you for allowing us to serve you and for taking time to post your comments! My Team and I appreciate your business and your kind words! Please let me know how I can personally assist you with your insurance and your financial services needs! I LOVE my Awesome Team and I am proud of the continued high level of service they provide. They are amazing at how well they deliver great service and advice to our Customers! Thank you for letting other folks know about their efforts to serve! Thank you again from Ted and his Awesome Team!"
Aaryan Dave
June 24, 2025
"I recently moved to Austin for my first job and highly recommend THSF to anyone in a similar situation. Daniel made my transition seamless, helping me with everything from insuring my new apartment to getting coverage for my first car. The office staff went above and beyond to make sure I had everything I needed for a smooth move. 10/10, would insure again!"
"A.D! Welcome to Austin! Good luck with your first job and your first car! Two big steps in a person's life and the THSF Team wishes you the very best! Thank you for coming onboard as a Customer! We appreciate your business! We also appreciate you letting everyone else know how great it is to work with Daniel and my Team! Daniel delivers quality advice on a daily basis because he listens and relates to people so very well! He is a great asset to our Customers and our Team! I am blessed to have an Awesome Team with quality individuals who continue to shine in a volatile market. I am proud of all of my Team and I am thankful for their efforts! Thank you again and let me know how I can personally assist you! Thanks from Ted and his Awesome Team!"
Itzel Garcia
June 24, 2025
"Amber the best!!!!! Awsome !!!!! Agent !!!!!! She walked me through of the coverages and explain me with so detailed and precision. I appreciate the guidance and the patient she gave me to understand the coverage. Am so grateful for her so mush!!!! Thank you.!!!!!!"
"HI and Welcome to the Ted Heaton Agency Itzel! My Team and I appreciate the opportunity to serve you! We look forward to a long relationship assisting you with your insurance and financial needs! Thank you! Thank you as well for your kind words about Amber and how she dealt with you. She has had numerous reviews because of her helpful, informative and patient guidance regarding customers needs and concerns! She is a tremendous asset to our great Customers and our Awesome Team! I am proud of my entire Team frankly as they treat our customers like they would want their insurance provider to treat THEM! I am blessed and thankful for all they do every day! Thank you again for your business, your kind words and your time! Ted and his Awesome Team "