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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Storm James

March 11, 2024

5  out of  5 rating by Storm James
"Stacy was super helpful in getting me a new renters insurance policy. Matched my old policy I had with you guys minus a policy holder. She was super helpful, quick and fast."
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Piper

March 7, 2024

5  out of  5 rating by Piper
"Erick and Alec are awesome!"
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Steve Carter

March 6, 2024

5  out of  5 rating by Steve Carter
"Jammie was very helpful in explaining my recent auto insurance rate hike. It didn't make it sting any less, but that's not her fault. Owning a car in Texas is getting to be a real luxury."
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Katey Ward

March 6, 2024

5  out of  5 rating by Katey Ward
"Great service!"
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allison kuntz

March 1, 2024

5  out of  5 rating by allison kuntz
"Alec was great and helped us get great insurance at a better cost than what we had!"
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Jana Beckett

February 29, 2024

5  out of  5 rating by Jana Beckett
"I've been with Ted Heaton State Farm since I was 16. They continue to take care of us and help us to find the best coverage for the best price. Literally no hassle service!"
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Joseluis Banda

February 29, 2024

5  out of  5 rating by Joseluis Banda
"Ted and his team always provide great service! I’m glad I have them to rely on for my insurance needs!"
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Swaminathan Balasubramanyam

February 23, 2024

5  out of  5 rating by Swaminathan Balasubramanyam
"Ted is really fast , as well as providing a competitive quote asap. No match with other providers on the quote ...also he goes extra mile to get the things done for you.. highly recommended."
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Amie Cyphers

February 22, 2024

5  out of  5 rating by Amie Cyphers
"Grant was great! He conducted two 30 minute calls with me to ensure I understood my home policy. Not knowing much about this kind of stuff, he was patient with me and shared information in laymen's terms. He was also personable. I recommend Grant and this agency!"
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mike warner

February 21, 2024

5  out of  5 rating by mike warner
"I've had state farm for years and they always answer the phone with a real person and are always able to help. Thank you, state farm!!!"
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Hunter Armstrong

February 14, 2024

5  out of  5 rating by Hunter Armstrong
"I've been a customer of Ted Heaton State Farm for 20 years. That should speak for itself with regards to the service that Ted and his team provide. They have gone above and beyond the call of duty to make sure that my needs are taken care of."
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Kathy Hays

February 14, 2024

5  out of  5 rating by Kathy Hays
"I've had State Farm with Ted Heaton for 3 years now. I'd like to recommend Mr. Heaton's office to everyone who needs auto or home owners inaurance. His staff is always so polite snd helpful. Their rates are competitive and their customer service is off the chart. I had a hit and run fender bender and they reached out to me with repair shop recommendations the next day. They walked me thtough the whole process. I just bought a new car and they explained all of the coverage options and provided a payment plan. HIGHLY RECOMMEND"
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Mari Alvarado

February 13, 2024

5  out of  5 rating by Mari Alvarado
"Love working with the Heaton group. Margaret, Alec, Shaylee & Daniel are very responsive & in a very timely manner. Never need to worry about meeting deadlines. Super recommend using this group if you aren't already! Thanks to all staff!"
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Amethyst Marie

February 8, 2024

5  out of  5 rating by Amethyst Marie
"I love Stacy, she is amazing and always so helpful!"
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Michelle Satterwhite

February 7, 2024

5  out of  5 rating by Michelle Satterwhite
"Ted and his team always go above and beyond to help us out!"
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Diane Young

January 26, 2024

5  out of  5 rating by Diane Young
"Good service from everyone at this office"
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kiran siripuram

January 25, 2024

5  out of  5 rating by kiran siripuram
"I got my Auto and renter’s Insurance today! Working with StateFarm agent Daniel Rosenthal was a truly positive experience. His communication was outstanding, responding promptly and effectively every time. What stood out the most was his ability to explain policy details in a clear and understandable manner. This not only made the registration process seamless but also ensured I had a comprehensive understanding of my insurance coverage. Daniel's commitment to excellent customer service is commendable, making him a valuable asset to the StateFarm team. I highly recommend his services to anyone seeking a knowledgeable and communicative insurance agent."
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Cheryl Evans

January 24, 2024

5  out of  5 rating by Cheryl Evans
"I'm happy with Ted Heaton's team at State Farm. I'm kept up to date on increases and other stuff I normally wouldn't think about. Thanks Jammie....you're very pleasant to talk with and you know your stuff."
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Dennis Menendez

January 15, 2024

5  out of  5 rating by Dennis Menendez
"We are all grateful for First Responders who are very helpful when we encounter unexpected disruptions in our daily lives. The Ted Heaton State Farm team have demonstrated to me their dedication to help like First Responders for me & my family during a recent disruption episode. They are the best. Thanks Todos estamos agradecidos por los socorristas que son de gran ayuda cuando encontramos interrupciones inesperadas en nuestra vida diaria. El equipo de Ted Heaton State Farm me ha demostrado su dedicación para ayudarme como socorristas a mí y a mi familia durante un episodio de interrupción reciente. Ellos son los mejores. Gracias"
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Paige Gilliland

January 4, 2024

5  out of  5 rating by Paige Gilliland
"I normally do not write reviews, but feel like they deserve one. Everyone in the office are always kind and helpful. But Stacy has Always gone above and beyond to listen to me & help me with any questions or concerns I have, and for that, I am so thankful & appreciative!"
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Marlene Delaney

December 22, 2023

5  out of  5 rating by Marlene Delaney
"Every time I call them, they respond quickly and professionally - and they all are very friendly. Today I talked to Skyler and it was a great, thorough conversation. Thanks!"
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Gloria King

December 20, 2023

5  out of  5 rating by Gloria King
"Jammie Nork has been my auto insurance agent for years. She's professional, a good listener, and helpful. I recommend this agency to anyone looking for great customer service."
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Ngozi

December 9, 2023

5  out of  5 rating by Ngozi
"My experience with Daniel was easy and efficient. State Farm is really worth all the hype. Got me better coverage than the insurance I had before, including rental and road side assistance, all for a lower price. For real. I’m really happy I decided to check out their rates"
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Terisa Johnson-Sapp

December 4, 2023

5  out of  5 rating by Terisa Johnson-Sapp
"The absolute BEST State Farm Agency in Austin!!! Their service is outstanding and they ALWAYS look after our best interest. Always there when needed too - day or night!"
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Georgia Fisher

December 1, 2023

5  out of  5 rating by Georgia Fisher
"My family has used State Farm and Mr. Heaton’s office for generations now, and we’re as grateful and impressed as ever. Big thanks especially to agent Erick Alvarado for his prompt and knowledgeable service - it’s a joy and a relief to work with you guys!"