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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rachel McElroy

February 17, 2026

5  out of  5
rating by Rachel McElroy
"Amber was very helpful and professional but also super friendly. She made the process smooth and easy. Thank you so much 😊"
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Ramon Gonzales

February 13, 2026

5  out of  5
rating by Ramon Gonzales
"Ted Heaton made my life a little bit easier with all his help. Thanks buddy!!!!"
We responded:
"Happy Valentine's Day Ramon! My Team and I hope you and your family have a great day tomorrow filled with love and fun things! Thank you for coming on board with my Team and thank you for posting your kind comments about your experience! We look forward to assisting you and your family for many years to come. Alec worked with you and I am so happy that you are happy with his service and his advice. He works so very hard every day to make sure our customers are taken care of in a quality manner! He Rocks! In fact my entire Awesome Team Rocks! I am a blessed Boss and I am so very proud of them! Again, please have a great Valentine's Day and please let us know how else besides your Auto Insurance! Thanks from Ted and his Awesome Team!
"
Profile photo of Aly G

Aly G

February 11, 2026

5  out of  5
rating by Aly G
"Amber helped me get a quote very quickly and effectively! Happy to be joining State Farm"
We responded:
"Welcome to the Ted Heaton Agency Aly! My Team and I thank you for your Auto Insurance coverage and we are over the moon thankful for you kind review! We are happy that YOU ARE HAPPY! Thank you! I am proud of and thankful for my Team's quality level of service and advice that they provide each day! I am blessed to have a caring, insightful, thorough and helpful group. I am one lucky guy to have such great Customers like Yourself and an Awesome Team! Please don't hesitate to reach out to me directly if I can assist you in any way! Thanks from Ted and his Awesome Team!"
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Kelley Marley

February 2, 2026

5  out of  5
rating by Kelley Marley
"We switched from progressive after 25+ years with them and were able to get better coverage and almost 60 less a month."
We responded:
"Hi Kelley Marley and Welcome Onboard with the Heaton Team! We are so happy to serve you for your Vehicle / Auto Insurance and hope we can discuss other ways my Team can be of service to you! I am very happy you are happy and I am happy you saved some of your hard earned money. Thanks! I see you dealt with Daniel.....he is just tremendous! I am proud of his efforts to serve customers and to make sure the customer's needs are all addressed. He does a great job with that! In fact, my entire Awesome Team delivers quality service and advice every day! I could not be happier with them and more thankful for their efforts! I am a lucky man! Thank you again for your time, your business and your kind words! Thanks from Ted and his Awesome Team!"
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Kristie S

January 30, 2026

5  out of  5
rating by Kristie S
"I have been with State Farm for 24 years and have never been disappointed with their customer service. Recently, my rock chipped windshield became an enormous crack across my windshield due to the ice storm, and Lori immediately had a repair company call me to set up an appointment to come to my home to repair my windshield. So thankful for Lori, Ted Heaton, and State Farm for always taking excellent care of me!"
We responded:
"Yes you have Kristie and please KNOW that you, your business, your referrals and your kind words are greatly appreciated! Thank you so very, very much! My Awesome Team takes great pride in doing all we can to assist our Valued Customers when they need help and Lori is one of the very best! She delivers every day and she provides exemplary service. I am proud of her! And, I am proud of my entire Awesome Team! I could not ask much more from them in this ever changing world of insurance that will continue to be a challenge. I am blessed to have such great customers and a fantastic Team. Thank you for your kind words and your business. Let us know how else we can assist you! Thanks from Ted and his Awesome Team!"
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Andrew Carter

January 28, 2026

5  out of  5
rating by Andrew Carter
"Stephanie was very professional, courteous and efficient. Great experience."
We responded:
"Thanks Mr. C! Thank you for your business and your kind words about my Team! Stephanie is great to work with....thorough, insightful, great listener and she is efficient as you state! She is a tremendous asset to our valued Customers and our other Awesome Team Members. I am blessed to have her and an office full of other quality individuals who deliver great advice and service on a daily basis! They make me proud every day! Thanks for coming on board and please let us know how we can help you in any way with your insurance and financial services needs! We are here to help in any way we can! Thank you from Ted and his Awesome Team!"
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Sothy Chhit

January 28, 2026

5  out of  5
rating by Sothy Chhit
"Amazing customer service. They were extremely helpful and understanding. I never felt rushed, and they made sure that I understood everything and it made the whole experience stress-free."
We responded:
"Hey Sothy! Welcome to our Agency! Thank you for your business and your time to post such a kind review! My Team does a great job and I am so thankful for their efforts! Thomas worked with you I believe and he is a true resource for our valued Customers! He works hard to make sure that everyone knows what they need and that they get what is best for them! I am truly thankful for his efforts to please folks! In fact, my entire Team does a great job in serving our customers. They make me proud every day! I am one Thankful Boss! Thank you again for your business and your time to post the review! Thanks from Ted and his Awesome Team!"
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livia delacruz

January 27, 2026

5  out of  5
rating by livia delacruz
"I typically do not write reviews, however Ted Heaton III from State Farm definitely deserves a 5 star rating! Not only was I provided excellent support from Ashlee Fossey, but I was given detailed information about my insurance policy that was made easy to follow due to Ashlee's amazing communication skills. When I had questions regarding my insurance policy, Ashlee was able respond back almost immediately and took the time to answer every one of my questions in detail. I was formerly with Progressive for six years, but made the switch to State Farm because of the amount of support and customer service that was provided by Ashlee Fossey. 100% would recommend if you haven't made the switch already!!!"
We responded:
"Whoa and Thank You Ms. Delacruz for your business, your time and your kind words! My entire Team and I appreciate you allowing us to serve you and we look forward to a long relationship with you! Ashlee is a bright spot and a tremendous asset to our valued Customers and our other Awesome Team Members! Reliable, caring, helpful, attentive and understanding of what is important to our Customers are traits she exhibits every day with every interaction. We are glad she is on our Team! I am blessed to have an office full of similar Team Members who deliver for our valued customers every day! I am a lucky man and I am proud of their efforts! Thank you again and here's to a long relationship! Thanks from Ted and his Awesome Team!"
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Ben Castillo

January 15, 2026

5  out of  5
rating by Ben Castillo
"Alec Metz, Agent at Ted Heaton III, State Farm agency, performed brilliantly. The explanation of coverage for our auto was thorough. Saved us money. Heartedly recommend."
We responded:
"Well Thank you Mr. C and Welcome aboard! Thank you for allowing my Team and I to serve you and your Family! We look forward to serving you for years to come. Thanks for the recommendation and your shout out to Alec! He is a quality Team Member who provides quality service and advice to our customers. He is an asset to the Team and we appreciate his hard work! I am proud of and blessed to have an Awesome Team of caring individuals who deliver great service and advice every day! I am really blessed! Thank you again for your time, your business and your kind words. Let me know how I can assist you any time! Thanks from Ted and his Awesome TEam! "
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Giovanni Covarrubias

January 14, 2026

5  out of  5
rating by Giovanni Covarrubias
"Dealing with Ted Heaten and employees is such a great experience. They are always friendly, helpful and always give my family and I a great quote. And that’s why I recommend State Farm. Taylor is great as well."
We responded:
"Hey Giovanni, Ted here. Thank you for taking the time to share your kind words. Thank you for your business and your referrals! My Team and I appreciate your long time loyalty! Thank you! Taylor is a tremendous resource for our quality customers (like yourself) and our other Awesome Team Members. He is kind, conscientious, caring, thorough and helpful. He is one of the very, very best! I am blessed to have an office full of Awesome Team Members JUST LIKE HIM! Truly Blessed! Thank you again for your business, your referrals and your kind words! Ted and his Awesome Team"
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Liam Peel

January 9, 2026

5  out of  5
rating by Liam Peel
"I've worked with Ted Heaton State Farm for over a year, and they have been fantastic. In particular Shaylee has always been extremely responsive, kind, and helpful when it comes to our commercial auto needs. Highly recommend!"
We responded:
"Thank you Liam for your time, your business, your referrals and your kind words! As a Pool Care Business Owner yourself, you know how important these reviews are. Thank you for your review! Thanks for pointing out how great Shaylee is ....she works so very hard for our business clients every single day! She is a true Gem and a great asset to the Team and our valued Customers! I am blessed to have her and an office full of caring, thoughtful, thorough and helpful folks. They make me proud every day! I am truly blessed! Thank you again so very much and please let me know how I can personally assist you!
THANKS FROM TED AND HIS AWESOME TEAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
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Haja Mohideen

January 5, 2026

5  out of  5
rating by Haja Mohideen
"I feel truly blessed to have worked with Eric at State Farm Insurance. He helped me navigate the entire process, patiently explaining every detail and answering all of my questions. For the first time ever, I experienced a process that went from the initial quote to a finished deal in less than two days!

Five stars isn't enough for Eric. His responsiveness is second to none; every time I reached out with a concern, I received a thoughtful, detailed answer almost immediately. He is professional, friendly, and made the entire experience smooth and stress-free. I really appreciate his effort and his dedication. If you want an insurance agent who truly puts his heart into helping you, you need to see Eric. I highly recommend working with him!"
We responded:
"Haja, Happy New Year and Thank you so very much for your business and your kind words! My Team and I welcome you and hope for a long and prosperous relationship for us both! Erick is a compliment to our business and we are so fortunate to have him on our Team. Your description of how he does business is SPOT ON so thank you for that. He is truly a valuable resource for our tremendous customers and our Awesome Team! I am blessed to have an office full of quality, caring and helpful Team Members. They amaze me how wonderful they are about what they do and how they do it on a daily basis! Truly I am blessed! Thank you again for your time, your business and your kind words! Thanks from Ted and his Awesome Team!"
Profile photo of Brandon Light

Brandon Light

December 31, 2025

5  out of  5
rating by Brandon Light
"Ted & Amber were, not only an absolute pleasure to work with, but incredibly helpful in an unexpected situation. We needed to secure a policy with a tight deadline to not impact our closing and Amber did so in under three hours - all on NYE! She truly went above and beyond to help us and we would absolutely recommend Ted and Amber to anyone looking for insurance services."
We responded:
"Happy New Year Brandon and thank you for your business! Thank you for the nice review. Amber and I are happy that we could be of service to you! It's what we do every day! Amber is great to work with and very thorough! She is a tremendous asset to our Team and our Customers! Thanks for pointing that out! My entire Team is Awesome and I am a blessed man! Thank you again and here's to a wonderful 2026! Thank you from Ted and his Awesome Team!"
Profile photo of Gloria Crayton

Gloria Crayton

December 23, 2025

5  out of  5
rating by Gloria Crayton
"Amber was a great source of information and professional support. I actually enjoyed the experience and the level of confidence and communication she shared made the commitment comfortable.

Thank you Amber for “Fantastic” customer service!"
We responded:
"Well Merry Christmas and Happy Holidays to you Ms. Crayton! Your kind words are a great present for my Awesome Team and I! Thank you so very much! We will do our best to keep your vehicle insurance and other products for a long time to come. Amber does a fantastic job in working with customers because she listens and identifies what is important to them. She is a great asset to our customers and our other Team Members! I am blessed that my entire Team delivers every day with every interaction with our great customers. Truly Blessed! Thank you again so very, very much and have a great Holiday Season with your Family! Thank you from Ted and his Awesome Team!"
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Jenn Marie

December 19, 2025

5  out of  5
rating by Jenn Marie
"Amazing experience, every call is always friendly! They answer all my questions and help understand the process and changes with ease!"
We responded:
"Happy Holidays and thank you for the present of such a nice review! Thank you for allowing my Team and I to serve you and thank you for your referrals! I am tremendously proud for and thankful for the efforts that my Awesome Team go to on a routine, daily basis to serve our wonderful Customers like YOU! They make me proud and they continue to perform in a customer serving manner! I am a blessed man to have such great customers and such and Awesome Team! Thank you and please have a great Holiday Season with your Family! Thank you from Ted and his Awesome Team!"
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Therese Palombi

December 18, 2025

5  out of  5
rating by Therese Palombi
"I received the call today from Ted Heaton's office with news that my policy was actually going down! I want to say that my whole family has dealt with Ted Heaton for 40 years, and have always been happy with the service we've gotten. You feel treated like a real human being which is rare."
We responded:
"Therese, Thank you so very much for allowing my Team and I to serve you and your Family! That means a great deal to me personally and my Team professionally that you chose us for your family's coverage. Thank you! Thank you for pointing out how helpful Amber was in your transition on Saturday. She is great and very helpful as you point out. I am also thankful for Alec's efforts to start the process with you. Both of them are great additions to my already Awesome Team and I am so very happy that they take such great care in advising and assisting our customers! My entire Team does a great job and I am truly blessed! I love what I do and I love helping people and I love my Team for what they do as well! I am blessed! Thank you again so very much and please let me know how I can personally assist you! Thank you from Ted and his Awesome Team "
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Anthony Webster

December 13, 2025

5  out of  5
rating by Anthony Webster
"I would like to thanks Ms. Stacy for always helping me understand how and what each policy is for...oh yeah specially thanks to Mr. Ted Heaton for helping me with a rental car for traveling to my hometown Waco TX. My wife's father was put on hospice, I've been State Farm for about 10yrs they have ALWAYS been there for anything that happened in life's journey.

Thanks again to. Ted Heaton State Farm"
We responded:
"Anthony....first and foremost blessings to you and your family with your father's situation. That's most important! Thank you for your business and your referrals! Thanks for your kind words letting others know how my Awesome Team and I help you and our other wonderful customers. That's what we do....we do our best to help where we can and help our customer with their insurance needs and issues as best we can. Thanks for pointing out how great Stacy is in assisting you and our other customers. She works so very hard to please and serve! She Rocks! In fact, my entire Team Rocks! Do your best to have a Happy Holidays despite your family situation and thank you from Ted and his Awesome Team!"
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Patrick Tafallo

December 3, 2025

5  out of  5
rating by Patrick Tafallo
"Erick was great and found me a great rate for home insurance. He took care of everything and made it easy for me."
We responded:
"Hope you and your Family had a great Thanksgiving Patrick! Thank you for helping us with your kind review and thank you for your business! My Team and I hope we can assist you and your family for many years to come! Erick does a wonderful job in helping folks make insurance purchasing decisions that make sense for them. He is remarkable and I am so proud of him for his efforts! I am blessed to have an office full of awesome, caring and informative Team Members that deliver the promises we make every day with every call. Helping tremendous folks like ya'll with their Auto-Home-Life-Financial Services is what we do every day and I am thankful...truly thankful. Please let me know how I can personally assist you at any time! Thanks and Happy Holidays from Ted and his Awesome TEam!"
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Sandi Sain

December 1, 2025

5  out of  5
rating by Sandi Sain
"Agents are polite and responsive. Have had the same agent for some years and she always responds and helps me understand insurance?!?! Very good agency."
We responded:
"Sandi, Thank you for your loyalty, your referrals and your kind words about our Team! You are the very, very best! Thank you for allowing my Team to serve you and your family for so many years on your Auto, Home/Condo, Jewelry and Umbrella policies! Thank you so very, very much! Thank you for your kind words about your service from Jammie Nork! Jammie is a Rock and does a fantastic job with assisting our tremendous customers! I/We are lucky to have her. I am blessed and proud of my entire Awesome Team! They all work so diligently to serve and to assist our customers like they would want their insurance provider to serve them! Thank you again and please let me know how I can personally assist you! Happy Holidays and best to you and your family from Ted and his Awesome Team!"
Profile photo of Zakiyyah Nadir

Zakiyyah Nadir

November 26, 2025

5  out of  5
rating by Zakiyyah Nadir
"I had an absolutely outstanding experience working with Eric at Ted Heaton III – State Farm Insurance. From start to finish, he made the entire process seamless, informative, and surprisingly enjoyable. You can tell he genuinely loves what he does because his level of care and attention is unmatched.

Eric took the time to walk me through every detail, answered all of my questions with patience, and made sure I felt confident and fully protected. He didn’t rush me, didn’t pressure me — he simply guided me with honesty and expertise. That kind of service is rare these days.

I officially closed the deal on the 9th, and I’m so grateful for how easy he made everything. If you want someone who treats you like a priority and truly has your best interest at heart, go see Eric. He is exceptional at what he does, and I highly recommend him to anyone needing insurance support!`"
We responded:
"Thank you Zakiyyah and Happy Thanksgiving to you and your family! Erick is one of the very best and I am blessed to have him on my Awesome Team! He listens, he suggests and he helps folks determine what is best for them based on their needs and their desires. He and my other awesome Team Members treat our customers like they would want their insurance professional to treat them. They amaze me with how good they are at exploring each customers individual items that keep them up at night. I am blessed to have such a quality group of caring individuals who take their job so seriously. Thank you again for your business, your referrals and for your time to post such kind words! Happy Thanksgiving from Ted and his Awesome Team"
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Miss Araebia Photography

November 26, 2025

5  out of  5
rating by Miss Araebia Photography
"I just want to say a huge thank you to Eric at Ted Heaton III – State Farm Insurance for giving my mom the true 5-star treatment. It means so much to see someone care for her with honesty, patience, and excellence. I’m so grateful for the way you guided her and made everything smooth and stress-free.

I’m truly blessed that Abba placed people like you in her path — people who go above and beyond and treat clients with integrity and heart. Thank you for taking such great care of my mom! Highly recommended."
We responded:
"Thank you for your kind words and thank you for assisting Erick in helping your Mother with her insurance and financial services needs. Oh, and Happy Thanksgiving! My Team and I are thankful to be able to serve such great people like you and your family! Erick is exactly as you mention…..caring, patient, great listener, thorough…..he is a key member of my Awesome Team because of those traits. He consistently delivers on what the customers need and makes their insurance and financial decisions easier because he asks great questions. Thank you for pointing his efforts out to the world. I am proud of my entire Team as well. They all work diligently and patiently with our great customers to deliver quality advice and experiences. I am truly blessed. Thank you again for your time, your assistance and your kind words! Happy Thanksgiving from Ted and his Awesome Team! "
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Holly Bartosh

November 25, 2025

5  out of  5
rating by Holly Bartosh
"Our representative, Shaylee, was wonderful to work with on our HOA insurance policy. Our policy had not been reviewed for over 15 years and she patiently went through all of our coverage with our Board to make sure we were adequately protected. We appreciate all Shaylee's time and attention to our policy with State Farm."
We responded:
"Happy Thanksgiving Holly! My Team and I are so very thankful for tremendous customers like you / your association! We are also thankful that you took the time to share your thoughts about your Commercial Insurance program with the world! Thank you so very much! I am / my Team is thankful for how great Shaylee is to work with! She routinely delivers quality service and advice while communicating effectively with our customers. She Rocks! I am proud of her and my entire Team! I could not ask for a better group of dedicated staff that shine every day! I am blessed and I am so very THANKFUL! Please have a great Thanksgiving with your family and know that your business and your kind words are appreciated. Thank you from Ted and his Awesome Team!"
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Chris Sharp

November 20, 2025

5  out of  5
rating by Chris Sharp
"Amber was fantastic! She really helped me understand the decisions to be made on my policy, and their implications. Thanks again!"
We responded:
"Hi Chris and Thank You! Thank you for your time, your business and your kind words! My Team and I look forward to serving you for years to come! I am so thankful for Amber and her efforts to serve and advise our Vehicle/Auto Insurance Customers! I love how you framed your review because that capsulizes exactly what we do here.....have quality discussions about YOU and YOUR NEEDS! She is so good at that! My entire Team is so awesome in that regard! I could not be prouder of them and their efforts! Thank you for your business, your time and your kind words! Let us know how else we can assist you! Thanks from Ted and his Awesome Team "
Profile photo of Lindsey Hobbs

Lindsey Hobbs

November 20, 2025

5  out of  5
rating by Lindsey Hobbs
"Ted Heaton’s team has been fantastic to work with. They’re quick to respond, incredibly helpful, and always make sure our business insurance needs are taken care of without any hassle. It’s a relief knowing we have a team we can count on, and we appreciate their consistent professionalism and support. Highly recommend!"
We responded:
"My Awesome Team and I gladly accept your recommendation Lindsey and we will continue our work to serve YOU and our other wonderful Customers! Thank you for your review and your business! I am blown away with my Team's continued efforts to provide quality advice and coverage to our valued customers and how great they are at servicing our Customers business! They Rock! I am one blessed boss! Thank you for your business and let us know how else we can serve you! Thank you for your kind words that let others know about our efforts. Thank you again from Ted and his Awesome Team!"
Profile photo of Lucy Wei

Lucy Wei

November 20, 2025

5  out of  5
rating by Lucy Wei
"Such a great experience working with Erick Alvarado! He made the car insurance process easy from the start and walked through all the options so we could come to the best one. Will absolutely be referring people to him + highly recommend working with him!"
We responded:
"Afternoon Lucy Wei! My Awesome Team and I appreciate you allowing us to serve you! We also appreciate your kind words and your referrals! Thank you! Erick does a tremendous job communicating effectively with our great Customers on their Vehicle / Auto INsurance needs. He is great to work with on other insurance and financial services as well. I love the way he shares information and options based on customer's needs! In fact, my entire Team is tremendous in having plain old great conversations about what keeps people up at night! I am so blessed to have such a quality and awesome Team! Thanks for pointing that out to others! Let us know how else we can assist you! Thanks again from Ted and his Awesome Team!"