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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brandon Light

Brandon Light

December 31, 2025

5  out of  5
rating by Brandon Light
"Ted & Amber were, not only an absolute pleasure to work with, but incredibly helpful in an unexpected situation. We needed to secure a policy with a tight deadline to not impact our closing and Amber did so in under three hours - all on NYE! She truly went above and beyond to help us and we would absolutely recommend Ted and Amber to anyone looking for insurance services."
We responded:
"Happy New Year Brandon and thank you for your business! Thank you for the nice review. Amber and I are happy that we could be of service to you! It's what we do every day! Amber is great to work with and very thorough! She is a tremendous asset to our Team and our Customers! Thanks for pointing that out! My entire Team is Awesome and I am a blessed man! Thank you again and here's to a wonderful 2026! Thank you from Ted and his Awesome Team!"
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Marissa Rivera

December 26, 2025

5  out of  5
rating by Marissa Rivera
"Stephanie was amazing!"
We responded:
"Happy Holidays and you are EXACTLY right about Stephanie! She is a Special Team Member because she is so very helpful and insightful! She always goes above and beyond to help our valued Customers and our other Awesome Team Members! Thank you for recognizing this and for letting others know how good she is. I am blessed to have her and an office full of quality Team Members who routinely deliver the kind of service and advice they would want their insurance provider to provide for them. They all ROCK! Thank you for your business and your kind words! Let's have a great 2026! Thanks from Ted and his Awesome Team!"
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Gloria Crayton

December 23, 2025

5  out of  5
rating by Gloria Crayton
"Amber was a great source of information and professional support. I actually enjoyed the experience and the level of confidence and communication she shared made the commitment comfortable. Thank you Amber for “Fantastic” customer service!"
We responded:
"Well Merry Christmas and Happy Holidays to you Ms. Crayton! Your kind words are a great present for my Awesome Team and I! Thank you so very much! We will do our best to keep your vehicle insurance and other products for a long time to come. Amber does a fantastic job in working with customers because she listens and identifies what is important to them. She is a great asset to our customers and our other Team Members! I am blessed that my entire Team delivers every day with every interaction with our great customers. Truly Blessed! Thank you again so very, very much and have a great Holiday Season with your Family! Thank you from Ted and his Awesome Team!"
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Jenn Marie

December 19, 2025

5  out of  5
rating by Jenn Marie
"Amazing experience, every call is always friendly! They answer all my questions and help understand the process and changes with ease!"
We responded:
"Happy Holidays and thank you for the present of such a nice review! Thank you for allowing my Team and I to serve you and thank you for your referrals! I am tremendously proud for and thankful for the efforts that my Awesome Team go to on a routine, daily basis to serve our wonderful Customers like YOU! They make me proud and they continue to perform in a customer serving manner! I am a blessed man to have such great customers and such and Awesome Team! Thank you and please have a great Holiday Season with your Family! Thank you from Ted and his Awesome Team!"
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Therese Palombi

December 18, 2025

5  out of  5
rating by Therese Palombi
"I received the call today from Ted Heaton's office with news that my policy was actually going down! I want to say that my whole family has dealt with Ted Heaton for 40 years, and have always been happy with the service we've gotten. You feel treated like a real human being which is rare."
We responded:
"Therese, Thank you so very much for allowing my Team and I to serve you and your Family! That means a great deal to me personally and my Team professionally that you chose us for your family's coverage. Thank you! Thank you for pointing out how helpful Amber was in your transition on Saturday. She is great and very helpful as you point out. I am also thankful for Alec's efforts to start the process with you. Both of them are great additions to my already Awesome Team and I am so very happy that they take such great care in advising and assisting our customers! My entire Team does a great job and I am truly blessed! I love what I do and I love helping people and I love my Team for what they do as well! I am blessed! Thank you again so very much and please let me know how I can personally assist you! Thank you from Ted and his Awesome Team "
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Ashwin

December 17, 2025

5  out of  5
rating by Ashwin
"I had a fantastic experience working with Ashlee at Ted Heaton State Farm Insurance for my auto insurance. She made the entire process smooth, clear, and stress-free from start to finish. Ashlee took the time to explain my options, answered all of my questions, and made sure I felt confident in my coverage without ever rushing or pressuring me. Her professionalism, patience, and genuine care really stood out. If you’re looking for someone knowledgeable who truly has your best interest in mind, I highly recommend Ashlee. She made everything easy, and I couldn’t be happier with the service."
We responded:
"Hey Ashwin, Ted here. Thank you for your business and your kind words. My Team and I hope we have a long, fruitful relationship! Ashlee really cares about making sure our customers are informed and cares that they obtain the coverage they need! Thorough, patient and caring....that's Ashlee. I am thankful she is on our Team! I am proud of her and of my entire Awesome Team! They serve our wonderful customers so well and in a truly caring manner. Thank you again and Happy Holidays from Ted and his Awesome Team!"
Profile photo of Anthony Webster

Anthony Webster

December 13, 2025

5  out of  5
rating by Anthony Webster
"I would like to thanks Ms. Stacy for always helping me understand how and what each policy is for...oh yeah specially thanks to Mr. Ted Heaton for helping me with a rental car for traveling to my hometown Waco TX. My wife's father was put on hospice, I've been State Farm for about 10yrs they have ALWAYS been there for anything that happened in life's journey. Thanks again to. Ted Heaton State Farm"
We responded:
"Anthony....first and foremost blessings to you and your family with your father's situation. That's most important! Thank you for your business and your referrals! Thanks for your kind words letting others know how my Awesome Team and I help you and our other wonderful customers. That's what we do....we do our best to help where we can and help our customer with their insurance needs and issues as best we can. Thanks for pointing out how great Stacy is in assisting you and our other customers. She works so very hard to please and serve! She Rocks! In fact, my entire Team Rocks! Do your best to have a Happy Holidays despite your family situation and thank you from Ted and his Awesome Team!"
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Keith Zoellner

December 9, 2025

5  out of  5
rating by Keith Zoellner
"Lori Wahrmund is awsome. I have 7+ State Farm policies with Ted Heaton in Austin, Texas and Lori Wahrmund manages my account. Just today, she help me sort out an escrow issue with my home insurance, sold me a new flood insurance policy for our house in Wimberly Texas and finally helped me get my window fixed on my Porsche. Bottom Line: Lori makes it easy for me to do business with State Farm - she is why I continue to do all of my insurance business with State Farm."
We responded:
"Mr. Zoellner, Thank you! Happy Holidays! What a great present for you to share your kind words to the world about how great Lori is in assisting our wonderful customers. She is simply tremendous and truly works to serve our customers solve their coverage needs and assist them with their understanding of the coverage's they carry! In fact I am proud of my entire Awesome Team in how well they strive to serve our customers. I am blessed to have great customers and an awesome Team. Thank you for allowing us to serve you, thank you for your kind words and happy holidays from Ted and his Awesome Team!"
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Patrick Tafallo

December 3, 2025

5  out of  5
rating by Patrick Tafallo
"Erick was great and found me a great rate for home insurance. He took care of everything and made it easy for me."
We responded:
"Hope you and your Family had a great Thanksgiving Patrick! Thank you for helping us with your kind review and thank you for your business! My Team and I hope we can assist you and your family for many years to come! Erick does a wonderful job in helping folks make insurance purchasing decisions that make sense for them. He is remarkable and I am so proud of him for his efforts! I am blessed to have an office full of awesome, caring and informative Team Members that deliver the promises we make every day with every call. Helping tremendous folks like ya'll with their Auto-Home-Life-Financial Services is what we do every day and I am thankful...truly thankful. Please let me know how I can personally assist you at any time! Thanks and Happy Holidays from Ted and his Awesome TEam!"
Profile photo of Sandi Sain

Sandi Sain

December 1, 2025

5  out of  5
rating by Sandi Sain
"Agents are polite and responsive. Have had the same agent for some years and she always responds and helps me understand insurance?!?! Very good agency."
We responded:
"Sandi, Thank you for your loyalty, your referrals and your kind words about our Team! You are the very, very best! Thank you for allowing my Team to serve you and your family for so many years on your Auto, Home/Condo, Jewelry and Umbrella policies! Thank you so very, very much! Thank you for your kind words about your service from Jammie Nork! Jammie is a Rock and does a fantastic job with assisting our tremendous customers! I/We are lucky to have her. I am blessed and proud of my entire Awesome Team! They all work so diligently to serve and to assist our customers like they would want their insurance provider to serve them! Thank you again and please let me know how I can personally assist you! Happy Holidays and best to you and your family from Ted and his Awesome Team!"
Profile photo of Zakiyyah Nadir

Zakiyyah Nadir

November 26, 2025

5  out of  5
rating by Zakiyyah Nadir
"I had an absolutely outstanding experience working with Eric at Ted Heaton III – State Farm Insurance. From start to finish, he made the entire process seamless, informative, and surprisingly enjoyable. You can tell he genuinely loves what he does because his level of care and attention is unmatched. Eric took the time to walk me through every detail, answered all of my questions with patience, and made sure I felt confident and fully protected. He didn’t rush me, didn’t pressure me — he simply guided me with honesty and expertise. That kind of service is rare these days. I officially closed the deal on the 9th, and I’m so grateful for how easy he made everything. If you want someone who treats you like a priority and truly has your best interest at heart, go see Eric. He is exceptional at what he does, and I highly recommend him to anyone needing insurance support!`"
We responded:
"Thank you Zakiyyah and Happy Thanksgiving to you and your family! Erick is one of the very best and I am blessed to have him on my Awesome Team! He listens, he suggests and he helps folks determine what is best for them based on their needs and their desires. He and my other awesome Team Members treat our customers like they would want their insurance professional to treat them. They amaze me with how good they are at exploring each customers individual items that keep them up at night. I am blessed to have such a quality group of caring individuals who take their job so seriously. Thank you again for your business, your referrals and for your time to post such kind words! Happy Thanksgiving from Ted and his Awesome Team"
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Miss Araebia Photography

November 26, 2025

5  out of  5
rating by Miss Araebia Photography
"I just want to say a huge thank you to Eric at Ted Heaton III – State Farm Insurance for giving my mom the true 5-star treatment. It means so much to see someone care for her with honesty, patience, and excellence. I’m so grateful for the way you guided her and made everything smooth and stress-free. I’m truly blessed that Abba placed people like you in her path — people who go above and beyond and treat clients with integrity and heart. Thank you for taking such great care of my mom! Highly recommended."
We responded:
"Thank you for your kind words and thank you for assisting Erick in helping your Mother with her insurance and financial services needs. Oh, and Happy Thanksgiving! My Team and I are thankful to be able to serve such great people like you and your family! Erick is exactly as you mention…..caring, patient, great listener, thorough…..he is a key member of my Awesome Team because of those traits. He consistently delivers on what the customers need and makes their insurance and financial decisions easier because he asks great questions. Thank you for pointing his efforts out to the world. I am proud of my entire Team as well. They all work diligently and patiently with our great customers to deliver quality advice and experiences. I am truly blessed. Thank you again for your time, your assistance and your kind words! Happy Thanksgiving from Ted and his Awesome Team! "
Profile photo of Holly Bartosh

Holly Bartosh

November 25, 2025

5  out of  5
rating by Holly Bartosh
"Our representative, Shaylee, was wonderful to work with on our HOA insurance policy. Our policy had not been reviewed for over 15 years and she patiently went through all of our coverage with our Board to make sure we were adequately protected. We appreciate all Shaylee's time and attention to our policy with State Farm."
We responded:
"Happy Thanksgiving Holly! My Team and I are so very thankful for tremendous customers like you / your association! We are also thankful that you took the time to share your thoughts about your Commercial Insurance program with the world! Thank you so very much! I am / my Team is thankful for how great Shaylee is to work with! She routinely delivers quality service and advice while communicating effectively with our customers. She Rocks! I am proud of her and my entire Team! I could not ask for a better group of dedicated staff that shine every day! I am blessed and I am so very THANKFUL! Please have a great Thanksgiving with your family and know that your business and your kind words are appreciated. Thank you from Ted and his Awesome Team!"
Profile photo of Chris Sharp

Chris Sharp

November 20, 2025

5  out of  5
rating by Chris Sharp
"Amber was fantastic! She really helped me understand the decisions to be made on my policy, and their implications. Thanks again!"
We responded:
"Hi Chris and Thank You! Thank you for your time, your business and your kind words! My Team and I look forward to serving you for years to come! I am so thankful for Amber and her efforts to serve and advise our Vehicle/Auto Insurance Customers! I love how you framed your review because that capsulizes exactly what we do here.....have quality discussions about YOU and YOUR NEEDS! She is so good at that! My entire Team is so awesome in that regard! I could not be prouder of them and their efforts! Thank you for your business, your time and your kind words! Let us know how else we can assist you! Thanks from Ted and his Awesome Team "
Profile photo of Lindsey Hobbs

Lindsey Hobbs

November 20, 2025

5  out of  5
rating by Lindsey Hobbs
"Ted Heaton’s team has been fantastic to work with. They’re quick to respond, incredibly helpful, and always make sure our business insurance needs are taken care of without any hassle. It’s a relief knowing we have a team we can count on, and we appreciate their consistent professionalism and support. Highly recommend!"
We responded:
"My Awesome Team and I gladly accept your recommendation Lindsey and we will continue our work to serve YOU and our other wonderful Customers! Thank you for your review and your business! I am blown away with my Team's continued efforts to provide quality advice and coverage to our valued customers and how great they are at servicing our Customers business! They Rock! I am one blessed boss! Thank you for your business and let us know how else we can serve you! Thank you for your kind words that let others know about our efforts. Thank you again from Ted and his Awesome Team!"
Profile photo of Lucy Wei

Lucy Wei

November 20, 2025

5  out of  5
rating by Lucy Wei
"Such a great experience working with Erick Alvarado! He made the car insurance process easy from the start and walked through all the options so we could come to the best one. Will absolutely be referring people to him + highly recommend working with him!"
We responded:
"Afternoon Lucy Wei! My Awesome Team and I appreciate you allowing us to serve you! We also appreciate your kind words and your referrals! Thank you! Erick does a tremendous job communicating effectively with our great Customers on their Vehicle / Auto INsurance needs. He is great to work with on other insurance and financial services as well. I love the way he shares information and options based on customer's needs! In fact, my entire Team is tremendous in having plain old great conversations about what keeps people up at night! I am so blessed to have such a quality and awesome Team! Thanks for pointing that out to others! Let us know how else we can assist you! Thanks again from Ted and his Awesome Team!"
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cristina Jaimes

November 19, 2025

5  out of  5
rating by cristina Jaimes
"Ted Heaton insurance is the best State Farm office. They have the best team everyone is so kind and has the patience to work with anyone. I love working with Xochitl Banda she is the best! She is so kind and patient. Anyone looking for great service Ted Heaton is the one! 😊"
We responded:
"Afternoon Cristina! You are too kind and you are wonderful! Thank you for allowing us to serve your Liability Insurance Coverage and thank you for the nice words about my Team! We LOVE wonderful Customers like yourself and we sincerely appreciate you! Thank you for pointing out how awesome my Team is. Thank you for calling out Xochitl in your review! She has been a rock solid Team Member from the beginning of her time here! She is simply a key part of our success and we are fortunate to have her on our Team! I am blessed beyond belief and so very thankful for them and their efforts to serve! They deliver service and advice like they would want their insurance provider to deliver every day! Thank you again so very much for your business, your referrals and your time! Thanks from Ted and his Awesome Team!"
Profile photo of Jonbona Holland

Jonbona Holland

November 18, 2025

5  out of  5
rating by Jonbona Holland
"Alec was an amazing! I told him my problem and he fixed it. I’ve been with State Farm for almost two years and I love it. I love the customer service from everyone there and their fast response."
We responded:
"Jonbona, Ted here! Wishing you all the very best and thanking you for your business, your referrals and your kind words about my Awesome Team! Thank you for allowing us to serve you for your Vehicle Insurance and Life Insurance. Thank you for protecting yourself and your family with my Team. Thank you for the shout out to Alec! He is wonderful to work with because he listens and he delivers quality feedback to assist our customers with their needs and their budget! He works hard to please and we appreciate that about him. My entire Team is so awesome and I am blessed to have them. What they deliver every day is amazing and I am one fortunate employer! Thank you again for your business and your time to share your kind words! Thanks from Ted and his Awesome Team"
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Eddy Conejo

November 13, 2025

5  out of  5
rating by Eddy Conejo
"Tom Harden at State farm was awesome any questions I had he answered. Any concerns that I had he took the time to listen and give me alternatives instead of trying to push me on to policies that I don't really need. I thank him for that he was very respectful and communicated well. State Farm is really lucky to have him."
We responded:
"Hey Eddy, Thank you for insuring your vehicle / auto with my Team and I! We sincerely appreciate you allowing us to serve you. Please let us know if you have any other insurance and/or financial services needs we can fill for you! Thank you for pointing out how great Tom is to work with! He really works hard and communicates so effectively with our valued customers. I am proud of him and thankful to have him. In fact, I am proud of my entire Team for their outstanding efforts to deliver quality service and coverage to our customers. Truly a proud Boss! Thank you again so very much and we look forward to a long and healthy relationship with you! Ted and his Awesome Team"
Profile photo of Max Biberdorf

Max Biberdorf

November 11, 2025

5  out of  5
rating by Max Biberdorf
"Tom a great guy! That’s all I have to say!"
We responded:
"Morning Max and Thank you! Thank you for allowing my Team to serve you for your Vehicle / Auto Insurance! We appreciate the opportunity to serve you! Thank you for pointing out that Tom IS a Great Guy! He is thorough, patient, helpful, informative and considerate! We are lucky to have him on our Team. In fact, I am blessed to have an office fully of quality individuals that comprise an Awesome Team! They amaze me every day with their consistent and helpful nature! I am truly blessed....great Customers like you and an Awesome Team! Thank you and let me know how else we can serve you! Big Thanks from Ted and his Awesome Team!"
Profile photo of Chotes Wrecker service

Chotes Wrecker service

November 11, 2025

5  out of  5
rating by Chotes Wrecker service
"I use theses guys on my personal vehicles. And the customer service and rates are excellent. My agent Gina is always very attentive and thorough especially if I'm dealing with any claims or have any questions. Best customer service I've experienced with a insurance company. 100 percent recommend!"
We responded:
"Thank you Chotes for allowing my Team and I to serve you for your Vehicle / Auto Insurance. Thank you as well for your outstanding service to our customers! You have saved us and our customers numerous times. Thank you so very, very much! Gina is simply the best and most wonderful Team Member on our Team since she handles mostly claims. She is a quality bridge for our customers to work through the difficult times during the claims process. She is the best! Thank you for pointing that out to everyone! I am proud of ALL of my Awesome Team and thankful for their efforts. Thank you for your business, your service and your time to post the review! Thank you from Ted and his Awesome Team!"
Profile photo of Pamela Stifflemire

Pamela Stifflemire

November 5, 2025

5  out of  5
rating by Pamela Stifflemire
"Lori is the best! She is always available to help us with ALL insurance needs. Lori provides the best customer service. She makes sure that we understand every part of the policies and is so patient. I highly recommend her to assist you with your insurance needs !"
We responded:
"Damn right Pam and Thank You for pointing that out to the world! Lori is the very epitome of Customer Service and she delivers every day! She Rocks! I am blessed to have quality Customers like YOU and a brilliant Team to serve those customers! Thank you so very much for your business, your referrals and your kind words! I love what I do and I love responding to reviews like this! Thank You from Ted and his Awesome Team😘"
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heather ann

November 1, 2025

5  out of  5
rating by heather ann
"Daniel Rosenthal was awesome! He got me a good rate very quickly and was so kind! Thank youu! Highly recommend him :-)"
We responded:
"Hi Heather Ann! What a great Texas Name! Thank you for your business and your kind words. My Team and I look forward to doing business with you for many years to come. Daniel is simply a pleasure to have on our Team and a pleasure for our customers to do business with....he cares deeply and he listens so very well! I / We are lucky to have him on our Team! In fact, I have an entire group of quality individuals who function as a Team to take care of our customers needs. I am truly one blessed guy and I am so very thankful for my Team! Thank you for your business and thank you for your nice review! Thanks from Ted and his Awesome Team! "
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Ava

October 30, 2025

5  out of  5
rating by Ava
"Such a great experience buying car insurance!! So fast and friendly, and Ashlee answered all of my questions. Thanks y’all!"
We responded:
"Ava you are the Best! Thank you for sharing with the world about your experience with your Auto Insurance and Ashlee on our Team! We welcome you to our Insurance and Financial Services Agency and we thank you for your kind words! Ashlee is a total gem to work with and provides wonderful advice to our Customers. She is very adept at listening and asking the right questions to make sure she provides the best advice possible for each individual Customer. I am proud of her and thankful for her! My Awesome Team and I look forward to working with you for years to come on all of your insurance needs including your Home or Renters and any Financial Services! Thank you again and have a great rest of your 2025! Ted and his Awesome Team"
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Ifreke Inyang

October 24, 2025

5  out of  5
rating by Ifreke Inyang
"I had a fantastic experience with Ted Heaton’s State Farm office. Grant, the agent who assisted me, was incredibly knowledgeable and patient. He took the time to walk me through all my insurance options and made sure I felt confident in my choices. The whole process was smooth and stress-free. Definitely recommend Grant and the team here if you’re looking for a reliable and friendly insurance experience!"
We responded:
"Ifreke, Ted here! Beaming with pride that Grant delivered such a quality experience to you on your insurance program! He is definitely an asset to our Customers and our Team! I am proud of him! In fact, I am very proud of all of my Awesome Team Members for how hard they work and how diligent they are in listening to what our Customers want and need! They are certainly one of the best group of insurance professionals in the country. Thank you for your business and your kind words! My Team and I appreciate you and your business....but especially you taking time to share with the world how your experience with our office is! Thank you again from Ted and his Awesome Team!"